When a customer is not responding, follow these self-serve steps to complete the order:

• Tap the “Having Trouble?” banner and follow the in-app process. A 5-minute timer will start.
• As the timer counts down, please try to call the customer and check for any special delivery instructions to verify you are at the correct address.
• After the 5-minute timer runs out, tap on the “Mark Undelivered” button. Leave the order in a safe location, unless it is alcohol, and send a message to the customer indicating where you’ve left the order.
• You’re not required to return to the restaurant (except for undelivered alcohol orders)*. You’ll receive your total earnings for the order.

*All undelivered alcohol orders must be returned to the restaurant or alcohol merchant and you’ll be paid for returning the product. Before leaving the customer’s location, get in touch with the team using the chat function in the app. Once the return is complete, we’ll make sure you receive your payment.