We want to make sure you’re up to date on our Public Liability Insurance as we know things don’t always go smoothly. Life is full of unexpected twists and turns, so this policy is in place to cover any accidental damage caused by a Just Eat courier  during an active delivery order whilst on foot or on a bike/e-bike.

Things always don’t go to plan when you’re delivering to customers, which means a third party could get in touch to claim for any damage. However, the most important thing to remember is that this will come at no cost or consequence to you as a courier so it is important to still support the investigation to allow us to get to the problem of the issue. You can also report any incidents yourself via the Onsi app.

If you are involved in an incident, Onsi may get in touch to collect more details and get permission to act on your behalf. If you are unresponsive, it may stop the third party successfully claiming and could risk legal action being taken. Therefore, it’s important to support the investigation as much as possible, as it comes at no cost or penalty to you as a courier.

If an investigation occurs, it will not impact on your agreement or acceptance rate with Just Eat in any way – regardless of who was at fault.