Getting to the partner:

• Take note of any special accessibility instructions for the restaurant
• Press “Ready to Drive” when you are commencing your transit to the restaurant
• Make your way safely to the restaurant without unnecessary delays or detours

At the partner:

• Once you’ve safely parked, press “Parked at Restaurant” before getting out of your vehicle
• Make your way directly to the restaurant with your insulated bag alerting the restaurant staff on your arrival
• If the order is not ready immediately, stay in the vicinity of the restaurant until the order has been prepared to avoid any food going cold
• Once the order is ready and the food has been placed in your insulated bag, press “Collected” ensuring hot and cold items are separated
• Make your way back to your vehicle without unnecessary delays or detours

Getting to the Customer:

• Take note of any special instructions left by the customer
• Press “Ready to Drive” when you’re in your vehicle and commencing your transit to the customer
• Make your way safely to the customer without unnecessary delays or detours

At the Customer:

• Once you’ve safely parked, press “Parked at Customer” before getting out of the vehicle
• Ensure that you have the correct order and all items for the customer
• Follow any special instructions left by the customer
• Press “Delivered” once you have sighted the customer and have made the delivery