We’re putting your well-being first.
This week, we’ll equip you with vital tips and resources for safe and secure deliveries, and we’ll be focusing on key areas to boost your safety. Have a peek into what we’ll cover;
🚗 Smart Parking Strategies
Courier Safety: Quick Parking Guide
- Visible & Active: Park in well-lit, busy areas. Avoid dark alleys/secluded spots.
- Minimize Stop Time: Plan routes, park close to delivery, reduce exposure.
- Secure Your Ride: Use strong locks (U-locks, disc locks), alarms, remove valuables.
- Trust Your Instincts: If a location feels unsafe, move immediately. Prioritize your safety.
- Stay Connected & Aware: Keep phone charged, share location, know app safety features, scan surroundings.
🤼 Avoiding Confrontation
Think ahead: Clear comms (ETAs, delays via chat) can prevent issues.
If things get tense:
- Stay calm. Your cool helps.
- Listen actively. Let them speak.
- Show empathy. Acknowledge their frustration.
- Offer solutions (or direct to app support).
Stay safe: Know your surroundings, trust your gut, and disengage from abuse or threats. Your safety is #1! Just Eat support is in the app.
🚲Bike & E-bike Security
Protect your ride & yourself! Thieves target bikes & e-bikes.
Key steps:
- Invest in STRONG locks: D-lock + chain are your best friends.
- Secure components: Locking skewers & removeable lights help.
- Consider an alarm: A loud deterrent to opportunistic thieves!
- Stay aware: Scan your surroundings, avoid risky areas/times.
- Lock ALWAYS: Even for a moment. Keep it in sight if possible.
- Prioritize YOU: If threatened, leave and report!
🔔How to Report an Incident
Your safety matters! If something happens, we encourage you to tell us.
Emergency?
- Injury (yours or others)?
- Near miss (serious)?
- Aggressive customer (threatening)?
- Dangerous hazard? Report IMMEDIATELY via the Just Eat Courier App chat. If it’s an emergency or a crime, CALL 999 FIRST! Then tell us via the app.
Non-Urgent Concerns?
- Use the non-live chat in the app to report non-emergency safety issues.
Key takeaway: Report incidents ASAP via the app chat. For emergencies, call 999 first.
We’re here to support your safety.
