We’ve taken a deep dive into all the feedback you shared in our recent survey, and we want to give a big shoutout to each and every one of you who took the time to answer. Your thoughts and ideas, help us steer the ship toward making the network an even better place to work.
Flexibility – We heard you loud and clear about the flexibility aspect – it’s clear that you love how this work can be tailored to fit around your other commitments and provide that extra income boost. We want to emphasise that you’re the captain of your own ship when it comes to scheduling. Feel free to adjust your availability each week to suit your needs and preferences.
App experience – We’re thrilled to hear that you’ve been loving the app experience during your runs. Behind the scenes, our team has been hard at work optimising this experience. We’ve got a ton of exciting plans in the pipeline to make it even better, stay tuned for more updates.
Scheduling – You mentioned that managing run schedules can be challenging. We want to emphasise that we only assign deliveries to drivers during their designated runs to ensure a consistent flow of orders. Our ongoing efforts are focused on striking the perfect balance between providing you with ample runs and ensuring a rewarding experience whilst on the network.
Courier support – We’re actively listening and responding to your feedback regarding courier support. We understand the significance of having a dedicated ally who provides you with the necessary support. To keep enhancing your experience, we conduct routine assessments of the interactions you have with our team, aiming to gain insights into the challenges you face and find solutions.
Our commitment extends to regularly evaluating our response times to ensure swift assistance and providing ongoing training to our team to ensure they respond effectively. Your feedback about scripted responses hasn’t gone unnoticed, and we’re actively striving for a more personal touch in our conversations with you.
Restaurant wait times – We are working on improving several parts of our technology to ensure drivers wait less at the restaurant. We’re actively working on improving our communication with restaurants to ensure that you are not invited to orders until your arrival at the restaurant matches the preparation time of orders. Improving our capabilities to predict restaurant preparation times. Please do remember we pay you while you’re waiting, but make sure you follow the process. More information on this can be found here restaurant hold fees.
