Thank you for sharing your feedback with us—we’ve heard you! We know that the zone change process could have been simpler and less time-consuming, and we’re grateful for your patience as we worked to improve it.

The old way:

• Couriers had to use live chat to ask about changing zones outside their current zone group.
• Agents could move them if a zone was open, but if it wasn’t they’d have to try again later.
• Zone availability was updated continuously, and there was no waitlist. This meant you had to repeatedly chat in to check the status of a zone.

The new way:

• Now, you can easily register your interest in a zone change through our new Inside Track form and share your reasons for the request.
• We review these requests weekly and make changes as soon as there’s an opportunity.
• No more chatting in or repeatedly checking the status. Once you’ve submitted your request, we take it from there.
• We’ll keep you in the loop, providing updates about your request and notifying you before and after we move you to a new zone group. (If it’s just adding a zone to your current group, we’ll let you know after it’s done.)

This new process is designed to save you time and make the experience smoother. We’re committed to improving how we work with you because your time and effort matter.