📷 We have a new feature that lets you take a photo of the customer’s order for certain deliveries.
If an order is determined to be undelivered, you lose the earnings for that order. Proof of delivery helps you keep your earnings!
How does it work?
- When you arrive, swipe “parked at customer.”
- In your Courier App, take a picture of the order at the Apt or house door.
- If the customer is waiting for you at the door please ask the customer to move aside in order for you to take a picture.
- To complete, swipe “delivered.”
How do I take an acceptable picture?
You are the pro. Great pictures would include the following:
- Order Package.
- The entire House/Apt Door.
- House/Apt Number.
If the customer is waiting, please let the customer know that you will need to take a picture of the order before leaving.
Your geo-location and timestamp of your photo will help determine the drop-off location.
What if the customer is not reachable for a direct delivery?
This feature will allow you to make sure that the order has been left as directed, or in a safe location as they are unreachable. Please follow the steps below to ensure you have done your best to complete the delivery.
- When you arrive at the customer location, swipe “parked at customer.”
- Follow the customer’s delivery instructions, like “3rd floor, leave on the orange bench, come to the back door.”
- Try to contact the customer to let them know you’ve delivered their order and/or give them directions to find it if special delivery instructions have not been provided.
- If the customer is still unreachable, you can leave the order at a safe location where they can access it.
- In your Courier App, take a picture of the order including the door, apartment or house number.
- Now, you can swipe “delivered.”
Handed the customer their order?
Just let them know that you’ll need to take a picture of the order, then click “take a picture.” When the picture is uploaded, swipe “delivered.”
